Delivery Policy
Royal Water Distribution | Sentinel Eleven LLC
Effective date: September 27, 2026
Royal Water Distribution, operated by Sentinel Eleven LLC, supplies premium waters to professional customers. This policy explains our delivery arrangements. A specific written quotation or agreement accepted for an order may provide different terms.
Order confirmation
All orders are subject to our acceptance, product availability, and confirmation of the delivery destination and transport arrangements. An automated acknowledgment does not confirm a delivery date. We will provide the applicable delivery and freight information in the order confirmation or accepted quotation.
First order and delivery timeframe
A professional customer's first order is supplied from France. The estimated period from confirmation of that first order and receipt of cleared funds to receipt at the customer's agreed delivery address is 30 to 35 business days, unless a different schedule is stated in the accepted quotation. This period includes preparation, international transport, import and customs formalities, and final delivery. It refers to receipt of the order by the customer, not merely dispatch from France.
We will communicate any material change to the estimated delivery date as soon as reasonably practicable. Subsequent orders and special shipments follow the delivery schedule confirmed for each order. Unless a written credit arrangement has been approved, goods are released only after funds have cleared in Sentinel Eleven LLC's business account.
Freight and other delivery charges
Freight and delivery charges are paid by the customer, unless we expressly agree otherwise in
writing. The amount depends on the destination, shipment size, carrier, service level, and any special receiving requirements. Additional charges for appointments, limited access, storage, redelivery, or special unloading will be communicated or handled under the accepted quotation. Applicable taxes and any separately agreed charges will be shown in the order documents.
Receiving requirements
The customer must provide a complete delivery address, a receiving contact, suitable access, and any necessary appointment or unloading arrangements. For pallet and freight shipments, the customer must ensure that the delivery location can safely receive the goods, unless a different service has been agreed in writing.
Upon arrival, the customer should check the number and visible condition of cartons or pallets against the carrier's documents. Any visible shortage, breakage, or damage should be described on the carrier's delivery record where practicable. The customer should photograph the affected goods and packaging and contact us promptly in accordance with our Returns & Claims Policy. A signature without a damage notation does not, by itself, eliminate rights relating to damage that could not reasonably be seen at delivery.
Delays, missing shipments, and product safety
Transit and customs processes may be affected by carrier disruption, weather, inspections, or other circumstances outside the ordinary shipping schedule. If a shipment is delayed, missing, or shown as delivered but cannot be located, email usa@water808.com with the order number and delivery details. We will investigate with the carrier and keep the customer informed of the outcome and applicable next steps.
Do not sell, serve, or consume a bottle that is broken, leaking, has a compromised closure, or otherwise appears unsafe. Keep the affected products separate and notify us promptly so the matter can be investigated.
This policy should be read together with our B2B Terms & Conditions and Returns & Claims Policy. Specific accepted order terms take precedence where permitted by law. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.
Delivery inquiries: usa@water808.com